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D365 F&O Support/Business Consultant

Vacature omschrijving

We are seeking a Dynamics 365 Support/Business Consultant to the team and provide additional support for a leading global player in the FMCG market.


  • Support key users with process design (incl. process mapping, SOPs, and WIPs drafting) for supply chain, manufacturing, procurement, product life-cycle management, and advance inventory warehouse management.

  • Supports key users with standardization of systems documentation and adapting ERP training materials to site specificities.

  • Coordinates business requirements gathering and major enhancements of the system with Global Processes Team, IT, and Manufacturing Site functions such as Supply Chain and Quality.

  • Provides guidance to the super user community of practice and ensures capability and knowledge for key users within the site is sustainable, perennial, and recyclable.

  • Improves the capabilities of site personnel on GxP systems documentation maintenance.

  • Creates UAT Scenarios and scripts that are in line with the newly designed enhancements and processes to be onboarded into the system; and facilitates the execution of testing protocols with key users.

  • Prevents regulatory gaps in terms of GxP system documentation (e.g., SOPs up to date).

  • Supports business and IT during the hypercare-phase by clarifying systems’ change requests.

  • Capitalize on process standardization opportunities across sites in the use of the ERP when possible.

  • Anticipate systems’ dependencies and ensures data communication exchange across systems’ interfaces remains solid after enhancements.

  • Coordinates cutover activities with key users and IT such as master data cleansing, master data updates, and data migration plans.

  • Understand the types of data insights that can be extracted from the ERP that could improve decision making for Technical Operations (Supply Chain and Manufacturing).

  • Provide a transversal vision of all the business projects and activities associated with D365 Implementation and keeps business PMO tools to monitor ERP implementation progress.

  • Guarantee project success by establishing and maintaining effective communication channels for operative (with key users) and tactical work with Site Heads, IT and Business Project Managers.

Must haves

  • Strong Business ERP Processes Knowledge in Supply Chain (SAP or D365)

  • At least one full ERP implementation

  • Experience preferable in a life-sciences or FMGC company

  • Leadership skills to manage a team and deliver cross-functional projects.

Nice to have

  • MRP (Master Planning) Experience

  • knowledge or exposure to GxP (GmP) processes

  • ICEBOX or Waterfall approach to deliver Business & IT projects.